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Frequently asked questions
I am clicking on "Add Prospect" on linkedIn but nothing is happening?
Sometimes this happens if you add prospects too fast. In this case, you can slow down adding prospects.
Can I delete my account?
Yes, please email us. Since your account may have lot of data, we just want to make sure you don’t delete it by mistake hence the manual deletion. You can also just leave your account if you are not planning to use it.
Random 404 or 500 page error.
You might have entered wrong details in settings.
How do I change the email associated with my account?
You can’t. Please email us to get it changed.
How do I change my password?
You can go to https://aeroleads.com/settings and can change your password over there.
No company name and emails are being shown?
AeroLeads will be able to generate emails 50% time and with some manual work, you can make the success rate to 80% but is impossible to find company names of all prospects and their emails. We will keep working on AeroLeads to make it better though and any feedback and feature request is welcome. You can mail to
for such feature requests or bugs.
Where can I see if a lead has been synchronized after connecting with a new application?
Check your CRM/Marketing software to which you have sent the data.
Why haven't I received a verification email to confirm my account?
Check your spam or trash folder. If you don’t get it in next few mins, please use chat or email us and we will manually approve your account
Prospects are getting added but I am seeing no title and location?
Give AeroLeads sometimes say 30 mins to a 1 hour as with excessive usage, lot of proesses runs in background and takes time to complete. If you are still having this problem, please mail to
with your account email id.
How to find out if the email is verified?
They are marked as green by the software.
Where can I see my usage?
On top right hand corner and more details usage at https://aeroleads.com/subscription
I am adding prospects but I can't see it on /prospects?
Most likely you have used all your credits as after that, you can't add any more prospects. Please check your aeroleads.com/subscription page to see your credit usage. Please make sure you are also logged into your AeroLeads account as sometimes cookies get deleted from your browser. To fix the problem, you can start fresh by again login to AeroLeads and reinstall the plugin too.
How to downgrade or upgrade plans?
On https://aeroleads.com/subscription, you can downgrade your plan to free or upgrade your plan. You can also upgrade through https://aeroleads.com/pricing
Why I cannot find emails for a domain?
Most likely it is not a major website/company. Many smaller companies don’t have web presence.
I installed the plugin, now how to add prospects?
After installing the chrome plugin, you should see "Add" button on every LinkedIn profile on the top right corner. You will also see a similar button on LinkedIn search pages, linkedIn sales navigator, AngelList, Crunchbase, Xing etc. Click on ADD to add those records to aeroleads. The data will be sent to aeroleads.com/prospects page or your selected list.
The plugin is enabled, API key is there but I don't see add to prospect.
This happens very rarely. Few reasons can be network problem where the data is sent by plugin to server but it didn't reached. Sometimes AeroLeads can also be down due to upgrading features. If this happens to you, please mail us to get it resolved as soon as possible.